Contact

Get in touch

At MUSE, we are here to assist you with any questions, queries, or support you may need. Our team is dedicated to providing a smooth and personal experience, and you can reach us in the following ways:

Chat With Us

Our chat service is available 24/7 to help you with anything related to MUSE , from product details and styling advice, to order updates and returns. Simply click the chat icon at the bottom right of the page for instant support.

hello@museclubjewellery.com

we’ll typically respond within 24 hours. To ensure the fastest possible reply, please only send us one email per query , sending multiple emails may delay your place in the queue.

If Your Query Is About an Order

For security reasons, and to help us resolve your inquiry quickly, please include your order number along with at least two of the following details:

  • Full name on the order

  • Full delivery address

  • Billing address

  • Email address used to place the order

Our customer care team is available Monday to Friday, 8am–8pm GMT.

Returns

If you’d like to return an item, please visit our Returns page for full instructions.

Collaborations & Partnerships

If you are interested in collaborating with MUSE, please email us at hello@museclubjewellery.com. Be sure to include your social media handles, account insights, and a little about yourself , we’d love to know where you’re from and how you discovered us. Our team will be in touch as soon as possible.

Other Enquiries

For any other questions, please email hello@musejewellery.com, and your request will be directed to the appropriate team.