Returns, Jewellery Care Guide + FAQ

Jewellery Care

Your MUSE pieces should be the last thing you put on and the first thing you take off.

Our jewellery is crafted with care and attention, and we’d love for you to treat it the same way. While it’s not the end of the world if your piece gets wet , our designs are made using the best quality materials , proper care will help preserve their shine and beauty for years to come.

To protect your jewellery, we recommend:

  1. Removing pieces before showering or swimming.

  2. Keeping pieces dry and stored in a cool, moisture-free environment to avoid natural oxidisation.

  3. Putting jewellery on only after applying deodorant, hairspray, skincare or perfumes, as these can cause discolouration or corrosion.

Cleaning Your Jewellery

Keeping your MUSE pieces clean and radiant is simple:

  • Sterling Silver: Silver may naturally oxidise over time, leaving a greyish hue. Gently polish with a soft cloth and use our cleaning spray to restore shine.

  • 18k Gold-Plated Silver: Use a soft brush and our spray, rinse with water, and dry carefully. Please avoid polishing cloths or metal polishes, as these can strip away the plating.

  • 18k Gold-Plated Stainless Steel: Requires regular cleaning. Use a soft brush and spray, rinse with water, and dry thoroughly.

  • All pieces: A soft, lint-free cloth works wonders to restore brilliance.

Allergies

You’re in safe hands. Our jewellery is nickel and lead-free, avoiding the most common irritants. Materials such as sterling silver, stainless steel, gold vermeil, gold-filled, and solid gold are hypoallergenic and safe for sensitive skin.

Returns, Exchanges & Warranty

Changed your mind? No problem.

You can return your purchase within 14 days of receiving it, provided it’s:

  • In its original packaging

  • In the same condition as when received

Please note:

  • Earrings are non-returnable and non-exchangeable for hygiene reasons (unless faulty).

  • Gift cards and vouchers are non-refundable.

  • All sale items, including End of Season Icons, are final and cannot be refunded or exchanged.

How to Return an Item

  • Return shipping costs are the customer’s responsibility (domestic and international).

  • We recommend using tracked or registered post, as we cannot guarantee untracked returns.

  • Please include a completed returns slip inside your parcel — we cannot process your return without it.

Ireland: Returns are now easier with An Post Click & Returns. Simply purchase a label and drop off at your nearest An Post location, or schedule a home collection.

UK: Please use our Aftercare Portal to initiate your return.

Once received, returns may take up to 14 working days to process. Approved refunds are issued to the original payment method within 5–6 business days. Please note original shipping fees are non-refundable.

Faulty Items

We stand by the quality of our pieces and offer a 3-month warranty for manufacturing faults.

If you believe your item is faulty, contact us at hello@museclubjewellery.com within 3 months of receiving your order. Please include your order details and a description of the issue — we’ll assist with a return, replacement, or repair.

Returning a Gift

Received MUSE as a gift? We’re happy to help.
Please contact us within 14 days of receiving the gift. To locate the order, we’ll need the gifter’s name or — ideally — their order number, email, or phone number. We can arrange an exchange for another item (excluding earrings).